Terms & Conditions: Installation of Solar PV & Home Battery Systems

Eboracum Energy Studio Ltd Company Number: 16897737 | Email: eboracum@energystudio.uk

Registered Office: 82A,James Carter Road, Mildenhall, IP28 7DE

1. Introduction & Definitions

1.1 The Contract: These Terms and Conditions, together with your quotation (including any revised or additional works quotation), form the legally binding contract between you and Eboracum Energy Studio Ltd (“we”, “us”, “our”, “EES”).

1.2 Solar PV System: Includes, but is not limited to: solar panels, inverters, battery storage, control equipment, electrical hardware (wiring, isolators, protection devices), mounting systems, roof fixings, and any necessary internal or external modifications or groundwork.

1.3 Information Reliance: Our design and pricing rely on the information you provide. You must notify us of any changes immediately, as this may affect system design, pricing, or feasibility.

1.4 Acceptance: By accepting a quotation or proceeding with a survey or installation, you confirm that you agree to be bound by these Terms.

2. Eligibility & Requirements

2.1 Criteria: To be eligible for installation, you must provide accurate information, hold the legal right to authorise works at the property, and obtain any required planning permission, landlord consent, or building approvals.

2.2 Non-Compliance: If these criteria are not met, we may suspend or cancel the installation. You shall be liable for:

  • Costs of equipment already installed and labour performed.

  • Materials rendered unsuitable for reuse and reasonable costs for modification or removal.

  • Any third-party claims arising from your failure to meet eligibility requirements.

3. Quotations & Advance Payments

3.1 The Quote: The Initial Quote includes specified equipment and labour for a Standard Installation (defined as works requiring only minor internal or external modifications).

3.2 Exclusions: The Quote excludes structural roof reinforcement, repair of abnormal roofing conditions, underground works, and DNO-mandated works (e.g., unlooping or service upgrades) unless expressly stated.

3.3 Advance Payment: To secure an installation date or proceed to a technical survey, an advance payment equal to 25% of the quoted price is required. This amount will be deducted from your final invoice.

3.4 Validity: Unless otherwise stated, quotations are valid for 30 days.

4. Survey, Design & Safety

4.1 Site Survey: If survey findings (remote or in-person) differ from initial data, we reserve the right to provide a Revised Quotation or an Additional Works Quote.

4.2 Performance: Estimates are indicative only. If a post-survey performance estimate is materially lower than the initial estimate, you may elect to proceed or cancel in accordance with Section 5.

4.3 Safety & Compliance: We reserve the right to suspend or cancel works where unsafe conditions, non-compliant electrical installations, or structural risks are identified. In such cases, reasonable costs incurred to that point may be deducted from any refund.

5. Cooling-Off, Cancellation & Rescheduling

5.1 14-Day Right: You have a 14-day statutory cooling-off period from the date of acceptance. If you request works to begin within this period, you agree that reasonable costs incurred may be deducted from any refund.

5.2 Short Notice: You may cancel without penalty up to 72 hours before the scheduled installation. Cancellations after this period may incur charges reflecting materials ordered, labour booked, and costs already incurred.

5.3 Rescheduling: We reserve the right to charge a £150 rescheduling fee if you change the installation date with less than 72 hours' notice.

6. Limitation of Liability

6.1 Total Cap: Subject to clause 6.3, our total liability to you arising out of or in connection with this contract, whether in contract, tort (including negligence), or otherwise, shall be limited to the total price paid by you to us under this contract.

6.2 Exclusions: We shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of anticipated savings, or business interruption.

6.3 Statutory Rights: Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any matter for which liability cannot lawfully be excluded.

7. Warranty & Workmanship

7.1 Equipment: Manufacturer warranties apply (typically 25 years for panels, 10–12 years for inverters/batteries). 

7.2 Workmanship: We provide a 2-year workmanship warranty from the date of commissioning. This does not cover misuse, accidental damage, or unauthorised third-party modifications.

8. Complaints & Dispute Resolution

8.1 Internal Process: Please contact eboracum@energystudio.uk. We will acknowledge your complaint within 3 working days and provide a formal written response within 14 days. 

8.2 Escalation: If unresolved, you may escalate via our consumer code body (RECC/HIES) or the MCS-linked dispute process.

9. General

9.1 Data: Personal and system data are processed per our Privacy Policy at: www.energystudio.uk/privacy-policy. 

9.2 Governing Law: This contract is governed by the laws of England and Wales.